Housing Insight & Service Improvement Project Manager PO4

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

Public Service Strategy 

Housing Futures: A Decent Home for All 

Housing Insight & Service Improvement Project Manager Reporting to the Housing Insight & Service Improvement Manager you will support the Council in improving housing services through planning, managing and delivering complex Customer insight projects including strategic thinking, service improvement and cultural change. You will have a strong project management background with experience of successfully delivering housing improvement projects in a large organisation.