Temporary Accommodation Residents Support Manager PO4

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

Public Service Strategy

Housing Futures: A Decent Home for All

Temporary Accommodation Residents Support Manager PO4:

This post is based in Housing Options

The successful candidate will manage a small team which provides floating support to the most vulnerable homeless households living in Temporary Accommodation (TA). The service supports single people as well as families with children in TA, also assisting with resettlement when they move into the private sector, and in both cases the aim is to ensure that people maintain their tenancies successfully. The successful candidate will have extensive experience of staff management, preferably working with this client group, and have a track record of successful performance management in this area.

The person will need to be IT literate, numerate, able to analyse reports and have a good understanding of relevant housing legislation and Welfare Benefits. They will also be able to demonstrate excellent written and verbal communication skills when working with colleagues, stakeholders and service users. They also need to demonstrate their experience of successful collaborative working, across services.