Rehousing Officer SO2
2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.
Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.
Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!
Housing Futures: A Decent Home for All
The Rehousing Team in Housing Solutions is looking for 2 officers to help deliver a customer-focussed service to all Housing Register applicants, ensure that residents’ housing needs are assessed efficiently and that properties are let promptly. To be successful in this post you will be able to demonstrate your experience of delivering a service to high standards of customer care and the ability to deal sensitively with a wide range of customers, including those who are vulnerable. You will have experience of communicating effectively with a broad range of stakeholders and working constructively with other teams and Registered Social Landlords. You will also have experience of writing complex correspondence. Ideally, you will have an understanding of Housing Allocations in the Social Housing sector. You will be able to demonstrate a high level of IT skills, including accurate and detailed inputting, as well as having experience of working with databases and software applications to produce letters and reports.