Temporary Accommodation Resident Support Officer SO2

2019 winners Municipal Journal Local Authority of the Year; 2019 1st London Borough of Culture; Pilot borough Connecting Communities.

Bursting with culture, innovation, energy and opportunity, Waltham Forest is a place people want to live, raise a family, start a business and work. The pandemic has meant that delivering fantastic local services are more important now than ever, over this past year we have risen to new challenges through the adoption of new ways of working and innovation in service delivery, enabling us to continue to make a difference for our residents. Public service has been at the heart of our response to Covid-19 and our new strategy sets out how we will continue to change our ways of working to become a more modern, efficient and responsive organisation, and we want to build on the success of recent years our local response.

Housing is central to our future plans and our priority is to ensure everyone has a decent roof over their head. Now is an exciting time to join our Housing Services department as we seek to rebuild from the pandemic and take advantage of further opportunities to grow and innovate. We are looking for the right people with the initiative and commitment to make our ambitious plans a reality!

Public Service Strategy 

Housing Futures: A Decent Home for All 

Temporary Accommodation Residents Support Officer SO2: This post is based on Housing Options and offers support to people living in Temporary Accommodation or moving into the Private rented sector. Regardless of the tenure the aim is always to ensure that the person maintains their tenancy successfully. The successful candidate will have extensive experience of offering support to a range of vulnerable households and know how to do this successfully. They will have a good understanding and knowledge of the challenges facing people who have been homeless, of the relevant housing legislation and have had the experience of working in an organisation that provides housing. You will be able to demonstrate a good working knowledge of welfare benefits, have experience of linking customers to statutory services, signposting to specialist providers for support and assistance, and helping clients to maintain or create support networks, particularly when moving to new areas. In addition, you will need excellent written and verbal communication skills, be able to demonstrate them across a range of audiences and have experience of negotiating successfully to achieve positive outcomes for your clients. As people are placed in Temporary Accommodation across London the post will need access to their own transport.