Leasehold Services Income Officer - Place

Leasehold Services Officer ( Secondment or Fixed Term for 12 months)

Salary: SO1 £30, 585 - £31, 557

An exciting opportunity has arisen within the Homeownership Services for an officer to join the Income Team on a year fixed term contract.

We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income in accordance with Enfield Council guidelines. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

You must have experience of working in a team as well as on your own initiative and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service.

This role is both challenging and rewarding and requires someone who can think on their feet and has a working knowledge of current legislation.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Closing Date: Midnight 25th February 2021

Interview: TBC

Fixed Term post/Secondment Opportunity

An external candidate, including Enfield Council agency workers, would be appointed on a fixed term contract, whilst internal candidates who are Council employees, would normally be expected to take up the post on a secondment basis.

To be eligible to apply for a secondment, Enfield Council employees must have completed probation and must have discussed/agreed the proposed secondment with their line manager. Fixed term contracts may be considered where secondment is not possible.

Secondments are the temporary loan of an employee from one part of the organisation to another part of the organisation and rely on the secondee to return to their substantive position on completion of the secondment.

If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 3795764 or Oley.Taal-gaye@enfield.gov.uk. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.

If you would like to know more about the role, please contact Bernard Onabolu on 020 8132 1820 or via email to Bernard.Onabolu@enfield.gov.uk for an informal discussion or to arrange a visit to the team.