IT and Digital are looking for two Senior Technicians to join our multi-talented User Experience technical team. We are looking for skilled technicians to assist in the delivery of applications as well as the installation and maintenance of IT equipment through our Dell associated engineer certification program. You will have excellent communication and record keeping skills ensuring our customers have exactly what they need to complete their daily tasks. The User Experience team provide personalised, adaptive and informative technical assistance to our all our customers, so that they are able to use our implemented technologies to their full potential.
Interview dates: 23rd, 24th and 25th February 2021
Interviews will be held virtually. Shortlisted candidates will be required to install Microsoft Teams on their mobile, tablet or computer.
For an informal discussion, please contact:
Alex Luxton - User Experience Manager on 01273 296649 or Email: firstname.lastname@example.org.
About the role
Business as usual tasks include testing, installing, imaging, configuration and troubleshooting hardware and software. The User Experience team support Base Units, laptops, hybrid devices, tablets and smart phones as well as peripheral devices, Internet and email/communications services, fault finding network issues, network patching and device protection. Experience with Apple IPhones and OS platforms is advantageous. You will be expected to communicate with project stakeholders as a resource when allocated, 3rd party suppliers when faults arise and our customers both face to face, via email and on the telephone.
*Important Information About Writing Your Supporting Statement*
Please look at the job description and in particular the; Education, Knowledge, Skills & Abilities, Experience and Personal Characteristics' section. Use each of the words separated by commas to title each section of your statement, please write a separate statement for each title.
Supporting statement information about Education
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
Please note that this post is subject to a Basic Disclosure Criminal Records Check.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as, LGB, male or trans as these groups are currently under-represented in our Directorate workforce.