Web Manager

Web Manager

Salary: MM2 £48,078 to £61,497

X1 Permanent, Full Time (36 hours) position

At Enfield we have big plans to improve our customer experience.

The Web Manager is a role reporting to the Head of Customer Experience and Libraries, having accountability and overall responsibility for the ongoing management and development of the Council’s website and digital offering, providing leadership to team members and website contributors.

The Enfield Council website is the priority platform and access channel for serving and communicating with the council’s residents and stakeholders; the postholder must work proactively and collaboratively across the council and its partners to implement the council’s web standards and the channel shift ambitions of the Customer Experience Programme. The role is required to work with and influence many stakeholders and organisations within a complex environment; supporting and challenging all parties to ensure the Council achieves targeted web improvement and high quality digital experiences for customers.

We’re looking for someone to take the lead role in managing and developing our website which is the front door to our business and a key part of our digital estate. This goes further than our website and intranet; it includes forms, automation of business and customer processes and helping to develop other digital transformation projects. The role will also implement and promote Enfield’s web strategy, and relevant policies.

In recent years, the importance of our website has grown. More and more people now use it to find information, access Council services and make payments. We are delivering an innovative digital CMS project and you will need to make sure our user experience is first class and help to drive the Council’s agenda to encourage more people to transact with us online.

You must have a successful track record in managing websites and web teams, ideally within local government or a relevant environment and will possess accreditation/experience in Agile project management.

This role is pivotal for the Council and you will be expected to use your personal drive and credibility to engage with internal and external customers.

We will also need you to have a solid understanding of best practice in web development, including User Experience (UX) principles, responsive design and the importance of WCAG 2.1 standards for accessibility and evidence of leading content management systems.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

How to apply:

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. A supporting statement addressing how you meet the requirements of the job description and person specification.

2. Your CV which includes your full work history since leaving full time education.

Your supporting statement should be around 2 pages in A4 format.

Closing date: Midnight 26th November 2020

Interview date: TBC

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

To apply, please click on the link below.

If you would like to know more about the role, please contact Lee Shelsher on either 07967 787 359 or 0208 132 1297 for an informal discussion or to arrange a visit to the team.

If you have any difficulties accessing this information, please contact Elizabeth Anastasi on 0208 132 1615 or elizabeth.anastasi@enfield.gov.uk