Sharepoint and Service Tool Administrator

As a successful, high performing Council in one of London’s most vibrant and diverse boroughs, we want to deliver our core services with a high level of quality, while seeking new and innovative ways to do business using technology. We are going through some unprecedented changes in the way we deliver our digital services due to COVID-19 and we are reflecting this new way of working in our new technology strategy and plan.

The keystone for our transformation is our new department vision:

“Digital Services will become a mature ‘customer first’ digital and data service that intimately understands the organisation and community it serves and leverages this insight to achieve Enfield Council priorities”.

We want to create a department and workflow that has ‘customer first’ in its DNA and continually focuses on value creation across the council. This means we are looking for people that are bold, who want to make a difference and who really care about the work they do and the impact it has.

The SharePoint and Service Tool Administrator has the responsibility for delivering day to day operational service delivery of both, SharePoint Online and Service Management tool platforms (currently ServiceNow), within the Digital Services at the council.

This will include configuration and implementation of the relevant components within these platforms to enable effective service delivery using best practice, mostly using standard functionality with use of 3rd party tools where applicable.

This role will be key to support the Senior SharePoint Lead with SharePoint & Intranet related implementations within M365 + operational support activities, and there will be a real potential for the person to become the SME in the Service Tool whilst working collaboratively with teams across Digital Services.

You will be working closely with the Senior SharePoint Lead and they will be expected to investigate, resolve and respond to incidents & requests relating to SharePoint, Intranet and Service Tool from service users within the required OLA/SLA.

The person will be expected to have a good understanding & appreciation of M365 and how SharePoint Online fits into the picture and works with other workloads within this product suite. Relevant knowledge and experience in managing & supporting Intranet built on SharePoint will also be required to excel in this role.

A key driver will be to help & support the business and its users to realise the desired benefits out of the solutions delivered on SharePoint and Service Tool platforms, whilst continually improving the operational service delivery.

Why it's great to work for Enfield Council

• You can build a credible career whilst delivering value to the community and helping those in need.

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

Our culture

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.

Closing Date - Midnight on 29th October 2020

We reserve the right to close vacancies before the specified closing date, should a large number of applications be received. Please apply early to avoid disappointment.

To apply please click on the apply button below

This role requires that you upload 2 documents.

• A supporting statement addressing how you meet the requirements of the job description and person specification.

• Your CV.

Your supporting statement should be around 2 pages in A4 format.

If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Consultant on 0208 132 1024 or claire.turner@enfield.gov.uk

No agencies please