Training Officer

BE BOLD, MAKE A DIFFERENCE, SHOW YOU CARE

Overview:

This is a great opportunity to join a successful, high performing team, in an ambitious Council that is always striving to move forward. Our Digital Services Team are changing in the way we deliver our service and are reflecting the new ways of working with the use of Digital, Data and Technology.

We are looking for a motivated and creative Training Officer that wants to make a difference and can provide support to the team through a period of development and change, with an ultimate aim of operating slick and efficient processes, and projects whilst providing the best service to our customers, residents and businesses.

The Role:

The Training Officer will report to the Business Change Manager within Digital Services and is responsible for developing and delivering ICT/ people programmes and interventions that will assist in the Council becoming and staying a high performing organisation.

With exciting times ahead, we are reshaping the Digital Services Team and have created roles, to add value and to provide the best Service to our citizens.

The post offers a fantastic opportunity to work with staff and managers, deliver training plans & advice to ensure that ICT systems functionality is understood & exploited to the full capability. If you want to make a difference to residents and businesses, as well as the organisation in Enfield, we would like to hear from you.

Key Accountabilities:

The successful applicant will be expected to:

• Create training documentation relating to existing and new ICT

• Deliver workshops / online training

• Ensure Training documentation is reviewed & available

• Review content / engage feedback re: training, documentation & implement improvements as a result

• Provide specialist training and support as required for events such as Council Meetings

About you:

We are passionate about placing our customer at the heart of everything we do, and our residents deserve exceptional customer experience from the Council. We would like you to hold that principle, be bold and enthusiastic. You will be someone who has a good understanding of change in a complex organisation, and has excellent communication skills, Ideally, you would hold experience of ICT Training in a multi-functional / large organisation but not essential.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

Our culture: We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.

Closing Date - Midnight on 23rd October 2020

We reserve the right to close vacancies before the specified closing date, should a large number of applications be received. Please apply early to avoid disappointment.

To apply please click on the apply button below

This role requires that you upload 2 documents.

• A supporting statement addressing how you meet the requirements of the job description and person specification.

• Your CV.

Your supporting statement should be around 2 pages in A4 format.

If you have any difficulties accessing this information, please contact Claire Turner, Senior Recruitment Consultant on 0208 132 1024 or claire.turner@enfield.gov.uk

No agencies please