Advice, Support & Guidance Worker –Resilience Worker

Islington, London

Closing date: 8 October 2020 at 11.30pm

We’re looking for a client-focused individual with recent experience of working in the housing or homelessness advice and/or support sector to join us as an Advice, Support and Guidance Worker and play a key role as part of a vital partnership contract.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve. 

As part of our London Hub team you will be working on our STAR Partnership contract. This is a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner.  This service is delivered through a mixture of channels including telephone, face-to-face and digital. 

About the Role
The challenge here is to deliver a professional, impartial, pragmatic, high quality and outcome focused advice and casework service to clients. Specifically, where a client has been identified as having additional support needs, you’ll help them access relevant services, with a focus on improving their physical and mental health, working both one-to-one and with groups. Conducting interviews in order to establish and agree clients’ needs, providing advocacy on their behalf to other agencies/authorities, writing and implementing case plans and supporting our housing advisers plus the inclusion of volunteers and a trainee – all are aspects of this interesting and varied role.

About you
Used to working with vulnerable people and/or people with multiple and complex needs, you also have experience of working within a safeguarding framework. A proven ability to prepare, plan and deliver briefings and/or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory is important too. Proactive, results-driven and very much a team player, you respond quickly and positively to change and are not afraid to challenge the status quo when necessary. What’s more, you’re proficient using case management systems, Microsoft Office applications, internet and email etc., while the ability to type is also preferred. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata for part-time), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities),gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.