Operational Manager - Environmental Services

Are you a strong leader of dispersed estate services teams?

Are you experienced in managing estate contractors?

Are you able to motivate and guide your team to deliver a great customer focused service?

If you answered YES and share our values as a community focused business, please apply.

You will have… experience of driving excellence in customer service delivery in estate services and leading change including new ways of working.

You will have proven experience of leading, managing and coordinating the work of dispersed teams, encouraging and guiding them to deliver a proactive, flexible, customer-focused and cost-effective service.

You will have experience of working and negotiating with contractors, contract management and driving high standards of performance against targets.

You take initiative and responsibility in managing complex workloads and take ownership to find solutions and prevent problems from reoccurring.

You will have excellent interpersonal and communication skills to deal with a wide range of audiences, including individual customers, residents’ groups and stakeholders.

You will be a confident IT user and be  able to travel efficiently across the THCH stock and attend evening meetings.

What you will be doing… you will lead on the monitoring and management of the in-house estate cleaning team and outsourced estate contracts to ensure the highest quality estates service is delivered, meets its targets, delivers value for money and customer satisfaction.

You will lead on overseeing, monitoring, managing and developing the in-house cleaning service. You will drive and imbed change and continuous improvement.

You will ensure a safe, clean and high-quality external environment on estates and other locations is achieved.

You will ensure compliance with health and safety provisions and relevant legislation to the service.

What we offer you… being part of a fantastic team, we offer a generous package including 28 days annual leave plus bank holidays and 4 concessionary days, a health and wellbeing scheme including a generous wellbeing allowance. We offer access to monthly chiropody and massages on site, season ticket loan, good pension and a lovely refurbished office, plus the opportunity to work flexibly where possible.

Who we are… we at THCH are a small, fun and friendly team with around 80 staff. We were formed in March 2000 and continue to develop and grow as an organisation. Here we just like to keep it simple. We do the right things, the right way whilst demonstrating value for money. If you would like to join our team then its important you share our values, which we call OPIIE and stands for Open, Partnership, Integrity, Inclusive and Empathy – every idea and every person counts here. If you are the type who wants their contribution to really add value in a small community-based housing association, then you’ve come to the right place. Here, your hard work and passion pays off.

How to apply

Please email your CV, full supporting statement (not more than 2 pages) outlining how your skills and experience meet the essential criteria and completed Candidate Essential Form to jobs@thch.org.uk.

Applications without a full supporting statement will not be considered.

The closing date for the receipt of applications is Monday 28 September @ 9.00am

Interviews to take place on Monday 5 October 2020.