What we're looking for
The Main Purpose of the role:• To be part of a dynamic management team, assisting the Head of Repairs to deliver great customer services and excellent quality to our residents.
• To lead and deliver a high performing, professional in-house repairs team.
• To deliver the required surplus of the repairs trading account, achieving efficiencies and maximising productivity.Responsibilities:• To manage the day to day operations, delivering a diverse and complex range of responsive repairs and associated work streams.
• To provide strong and effective leadership to the team, ensure staff are effective in their roles, supported and motivated.• To develop the service and individuals to achieve a highly organised operational delivery.
• To work collaboratively with colleagues, delivering on customer, operational and financial targets in line with the business plan.• To manage sub-contractors supporting the delivery of works, ensuring high levels of quality, satisfaction and contract administration.• Meet financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analysing variances; initiating corrective actions.• To meet KPI performance and customer satisfaction targets for the service area as defined by the Lewisham Homes’ board and senior managers.• Responsible for service data including performance reporting; adherence to compliance; health & safety.• Development and utilisation of new technology, improving efficiency and quality of service
Closing Date: Friday 10 April 2020
Interviews: TBC To apply you will be asked to submit a CV and supporting statement. Within your supporting statement please ensure you address the key requirements identified in the attached person specification with examples where relevant. Please attach your CV and supporting statement to your online application. For further information about this role please contact Tricia Hemens on 0203 889 0640