Customer Service Assistant - Forty Hall

The Customer Service Officer provides operational and event support within Forty Hall, a busy heritage and cultural venue working with a small dedicated and enthusiastic team.

This is an excellent opportunity to gain experience and develop a career within the heritage, hospitality and event management sectors whilst ensuring the smooth running of our programme of events and day-to-day activities. The year round programme consists of a variety of events including weddings, conferences, community festivals, concerts and workshops.

The successful candidate will be customer focussed and efficient with an eye to detail and a desire to serve the customer. You will have excellent skills with IT booking Systems and be equally as comfortable undertaking manual tasks including room set-up and emergency cleaning tasks. The post requires a commitment to increase income through the hire of our beautiful building.

This is a rare and exciting opportunity for someone who has a can-do approach and is passionate about heritage and events.

Our current working week is Wednesday to Sunday and this changes for Bank Holidays as The Customer Service Officer is expected to work these. Flexibility required for this position.

For more information about Forty Hall please visit www.Fortyhallestate.co.uk

Please visit www.enfield.gov.uk (reference 6284) for further information and to apply for this position.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Closing Date: Midnight, 25th February 2020

Interview Date: TBC

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post

If you have any difficulties accessing this information, please contact Oley Taal Gaye on 0208 132 1043 or Oley.taal-gaye@enfield.gov.uk. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.

If you would like to know more about the role, please contact Hatice Abdullah on 0208 132 2193 for an informal discussion or to arrange a visit to the team.