Administrative Assistant

We are currently looking to recruit 2 Administrative Assistants within the Income Maximisation & Income Recovery Team.

Both roles are full-time post however part time hours may be considered depending on the individual service needs.

The details are outlined below:

Administrative Assistant Income Maximisation

Grade: SC4

Contract Type: Permanent/Full-Time

The successful candidates will be doing a variety of duties to support the Income Maximisation officers in Financially Assessing Adult Social Care users so that the correct contribution is made by the care user and is affordable

Duties will include:

• Triaging and dealing with telephone and written enquiries from care users and their representatives

• Ensuring completeness and preparing Adult Social Care Financial Assessment referrals for Income Maximisation officers to assess

• Dealing with post and emails received, ensuring all records are captured on to teams work flow system

• Picking up changes that may affect the Financial Assessment, making sure all information received for the change to be applied

• Any other duties that ensure the smooth running of the team

Administrative Assistant Income Recovery Team

Grade: SC4

Contract Type: Permanent/Full-Time

Duties will include:

• Dealing with telephone and written enquires from tenants to ensure they clearly understand how to pay their rent and claim benefits
• Liaising with other Council departments to ensure rent is paid correctly and on time.
• Contacting the Department of Work and Pensions to request direct Universal Credit payments.
• Making enquiries on in-house systems and with external agencies to help collect former tenant debts.
• Help collect information to prepare cases for referral to the Legal department.
• Any other duties that ensure the smooth running of the team.

Competencies for both roles include being:

• Friendly and helpful

• Honest and respectful

• Professional and courteous

If this sounds like the job for you, we'd love to hear from you.

Please note, if a very large number of applications for the post are submitted, we may take this vacancy off our website prior to the closing date.

Closing Date: Midnight Sunday 26th January 2020

Interview Date: TBC

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.

The advertised salary is for full time work, the salary for part time will be calculated on a pro-rata basis.

If you are interested in this role and you would like an informal discussion about this vacancy, please contact Claire Sparkes on 0208 1322029

If you have any difficulties accessing this information, please contact Paula Dixon on 0208 132 1044 or paula.dixon@enfield.gov.uk. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.