Customer Service Officer (Libraries)

Customer Services Officer- Librairies

Salary- Scale 4 £22,377 to £24,030

Want to work with a great team and atmosphere?

Want a career path? Want to work in Enfield?

Enfield Libraries have a number of permanent Full-time positions available to cover a range of shifts, including evening and weekend working. Opening Hours for the service are Monday to Friday 9am until 8pm, Saturday 9am until 5.30pm & Sunday 12pm to 4pm.

Enfield has 17 libraries, with over a million visitors per year. We also issue over a million items per year. The service is divided into four main Libraries with up to 4 smaller community libraries each. The main libraries have all been recently refurbished or rebuilt and offer up-to-date books, Wi-Fi, public computers, online resources and events programmes to encourage reading.

Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own. You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available.

Key skills needed for the role:

• Ability to deliver excellent customer service and a genuine interest to help people

• Good IT skills and a sound knowledge of Microsoft Office packages

• A ‘can do’ attitude, and attention to detail

• Able to communicate clearly with customers and team members

• Organised, methodical and able to follow instructions accurately

• Empathetic and understanding

• Previous customer service or libraries experience

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

If you have previously applied for a Customer Service Officer role within the past 12 months, unfortunately, a second application will not be considered.

Closing Date- Midnight, 23rd January 2020

Interview Date- TBC

The standard process is for posts to be advertised on the Councils redeployment and internal site concurrently, however those members of staff that are at risk of redundancy and on the Council’s redeployment register will be considered first.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post.

If you have any difficulties accessing this information, please contact Cheyenne Moses on 0208 379 5432 or Cheyenne.Moses@enfield.gov.uk . A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.

If you would like to know more about the role, please contact Peter Di Biaso on 020 8132 1811 or Collette Rose on 0208 132 1160 for an informal discussion or to arrange a visit to the team.