Neighbourhood Caretaker Manager - Place

The Neighbourhood Caretaker Manager will be responsible for the management and co-ordination of the caretaking service for council housing. Providing leadership to the operational team consisting of 4 senior operatives and 70 caretaking operatives.

You will need to ensure the service is delivered as per the specification, inclusive of daily and weekly internal/external cleaning of communal areas, Specialist cleansing programme (periodic pressure washing), reactive works and bulk refuse collection.

The Neighbourhood Caretaker Manager reports directly to the Communal Services Manager, providing regular feedback on staff performance and operational issues. You will take lead in dealing with under-performance taking appropriate steps to improve. Steps will include supporting, guiding and offering training to the staff member. In some cases formal capability or disciplinary will need to be initiated.

The Neighbourhood Caretaker Manager will develop and maintain effective relationships with internal and external organisations. It is key to keep regular communication with relevant stakeholders through emails, phone calls and meetings.

To improve resident engagement, there will be a focus on cross functional working. This means that you will be required to work in partnership with other housing departments to improve how the council engages with their residents and to deliver a service that exceeds expectations

It is essential for staff to undertake health and safety training. As the Neighbourhood Caretaker Manager you will need to keep staff up to date with recent and new health and safety documentation (PPE, COSHH assessments, Risk Assessments, Accident/incident/near miss reporting). Training of new tools, equipment and cleaning techniques will be delivered locally (unless specified by the health and safety team).

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Closing date: Midnight 31st October 2019

Interview dates: TBC

To apply, please click on the link below.

If you have any difficulties accessing this information, please contact Elizabeth Anastasi on 0208 132 1615 or elizabeth.anastasi@enfield.gov.uk. A textphone (minicom) is provided for those with a hearing or speech impairment on 020 8379 4419.

If you would like to know more about the role, please contact Aaron Waller on 0771 128 8304 or Ewelina Sorbjan on 0786 692 2216 for an informal discussion or to arrange a visit to the team.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.