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Service Delivery Manager

  • Employer: Islington Council
  • Reference: ER/5408/KM-A
  • Published: Thu 08/08/2019, 0:00 AM
  • Closing on: Sun 01/09/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full Time, 35 hours per week
  • Salary: PO2, £36,486 - £38,403 p.a
  • DBS Check: Enhanced
  • Location: London

An opportunity has arisen to join our team within the Islington and Camden Cemetery Service as the Service Delivery Manager, based in our offices in East Finchley.

We are seeking a highly organised and motivated person with proven management experience, who will lead a team responsible for the cemetery administrative service and its memorial operations across our three sites.

Reporting into the Business Manager your duties will include scheduling and planning the team’s daily operations to agreed targets, Liaising with external bereavement industry partners for service delivery, performance management of the team and maximising opportunities within commercial aspects of the service.

Although not essential, knowledge and experience of working within the bereavement industry would be an advantage. However, we are looking for all candidates to demonstrate experience of leading a team within a customer focused service and excellent communication skills as you will regularly engage with members of the public in an emotional environment, where genuine empathy and care is required.

This is an exciting and challenging opportunity which will require flexibility commitment to providing excellent service and care to the bereaved and someone who wants to take advantage of the service’s commitment to on-going training and career development.

Closing date: Sunday 1st September 2019 at 23:59

Interview Date: TBC

 

To have an informal discussion regarding this post please contact Craig Law on 020 7527 6720 or email Craig.Law@islington.gov.uk

 

 

 

 

 

 

Downloads

  • Job Description and Person Specification

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  • Employer: Islington Council
  • Reference: ER/5408/KM-A
  • Published: Thu 08/08/2019, 0:00 AM
  • Closing on: Sun 01/09/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full Time, 35 hours per week
  • Salary: PO2, £36,486 - £38,403 p.a
  • DBS Check: Enhanced
  • Location: London

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