Salary: Up to £31,468
We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as an Income Specialist
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities.
We're at a particularly exciting point in our story, having recently merged with another large housing association, Aldwyck. The merger makes us stronger and more able to deliver our social purpose - in every part of our organisation.
We’re always seeking to do better. If you are too, read on.
As an Income Specialist you will work collaboratively with colleagues including the Neighbourhood Experience Team and Catalyst Gateway to signpost other support and intervention enabling customers to maintain their tenancies. You will be responsible for taking prompt and appropriate action where accounts (current and former) have an arrears balance. You will be communicating with residents, offering basic advice on debt prevention, benefits entitlement and welfare reforms. You will be using the Catalyst Gateway ‘triage’ model, to identify referrals to the Catalyst Gateway team and taking ownership of complex cases by working collaboratively with relevant internal and external stakeholders. You will provide outreach & home visits to clients and attend evictions where this is required. You will provide budgeting support and facilitate digital inclusion to help people manage their money better and anticipate changes to frequency of payments with the introduction of Universal Credit.
You are passionate about delivering excellent customer experience every time, by being easy, reliable and empathetic in the way you deal with customers and colleagues.
You will have experience of dealing with difficult customers, some of who may be demanding, vulnerable or under stress and is able to maintain a professional approach to resolving their concerns/ meeting their needs and managing their expectations as appropriate. You will demonstrate clear understanding of issues faced by customers facing financial exclusion. You will be able to meet targets and deadlines whilst working under daily pressure. You must be a flexible and a co-operative team player with strong negotiating and influencing skills
We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to a basic DBS check.
For more information and to apply, please visit our careers page: www.chg.org.uk/careers.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 19th August 2019