The Homes & Communities team is changing. Our three-year Departmental Plan (published Summer 2018) sets out an ambitious vision for the service that uses our unique position in and around Islington Council’s c28,000 council-managed homes to enable our residents to thrive and live well. As part of this, the Tenancy Management, Antisocial Behaviour and Customer Services teams within Homes & Communities are being restructured, to deliver a new service model that is person-centred, targeted and focused on early intervention and prevention.
The new service will have three ‘tiers’ providing tenancy services to residents with different levels of engagement and need. The Service Manager – Intensive Tenancy Sustainment, will manage a team of specialists and principal officers offering holistic interventions to residents with a range of high risk, acute needs in the following areas:
- domestic violence and abuse
- complex needs
- older people and physical disabilities
- antisocial behaviour and community cohesion
There will be a strong focus on crisis intervention, prevention of harm and management of risk, empowering residents to maintain and build their resilience and independence, and on partnership working and integration with other services.
This is a fantastic opportunity for an experienced Service Manager that advocates and proactively promotes collaborative working and has a passion and commitment to service development.
As Service Manager, you will have a strong track record in leading and managing a housing service or similar environment. This includes: designing new processes, building strong relationships with internal and external partners, managing a workforce development programme and promoting an organisational culture that empowers and involves residents, staff and the community as a whole.
Using your knowledge of Housing and other relevant policy and legislation, you will take the lead in developing the service and ensuring demand and performance are managed effectively.
You will be a great leader with the ability to inspire others to achieve the objectives set out in the departmental plan. The development of assessments systems, tools and templates to identify our resident’s presenting and underlying needs will be crucial for this role. As well as managing a team of housing specialists, you will be responsible for producing coherent and comprehensive reports as well as attending senior management meetings, so excellent communication skills are essential.
It is an exciting time to join our vibrant borough. We look forward to hearing from you.
Closing Date: Wednesday 21st August 2019 at 23:59
Interview Dates: Wednesday 4th September 2019
To have an informal chat about the role please contact Helena Stephenson firstname.lastname@example.org.