As a Case Management Officer you will be key to the Customer Assurance process by undertaking all reviews (including Statutory and LGO reviews), appeals, complaints and senior level MP/member enquiries owning, coordinating and managing cases to a successful conclusion by investigating, assessing and identifying appropriate solutions.
You will progress case work in accordance with statutory and corporate deadlines while complying with all relevant legislation and Council policy ensuring that the main focus is on solving the issues and following up outstanding actions whilst ensuring that all stakeholders, particularly the Councillor and/or customer, are kept informed and updated at all times until the case has been resolved.
You will have detailed understanding of housing and social care statutes, case law, policy and procedures for the service area while knowledge of customer care and case management processes is essential.
Another vital part of the role will require you to have working knowledge of how Housing & Adult Social Care services interlink to provide the end to end service to our customer.
Critical to the role is having experience of relationship management in a political arena while having extensive knowledge of housing& social care terminology and a basic understanding of housing and social care regulations
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Sunday 31st March 2019 23:59
Interviews to be held: 8th or 9th April
Please quote reference:1900007V
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are 20th May, 17th June and 15th July