Closing date: 21 January 2019 at 11.30 pm
We’re looking for a self-motivated individual with office administration experience to join us as an Administrator and provide the support we need to help us deliver an effective local service.
Shelter Norwich operates a busy advice centre offering a range of interventions for people with housing and other issues.
About the role
We’ll rely on you to provide a variety of administration and reception support including providing a welcoming service to clients and visitors, answering the telephone, dealing with queries, photocopying, typing and scanning, handling the post etc. You’ll also have responsibility for designing and developing office systems and processes, booking staff travel and accommodation, organising user involvement events and lots more besides. Helping front line staff with case administration, assisting the Service Manager with ad hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
You’ll need proven experience of providing administrative support within a customer-facing environment and we’ll also expect you to have good typing skills and the ability to use Microsoft Office applications such as Word, Excel, email and the internet. A proactive and collaborative approach is important too, as is the ability to apply creative thinking and introduce new ideas and processes. And, when it comes to communicating with people at all levels and building great working relation ships, again, you have what it takes.
Benefits include 30 days’ annual leave (pro rata), the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
For further information about the role and the benefits of working for Shelter please visit our website.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.