Customer Service Assistant

Role: Customer Service Assistant

Location: Willesden Green/Wembley Park, Operational reasons may require you to work at alternative sites to meet the exigencies of the business

Responsible to: Learner Services Manager

Salary: £16,995 - £18,226 per annum (including London Weighting Allowance)

Role Type: Part - Time (21hrs), Fixed Term

About UCG

United Colleges Group (UCG) is based at the heart of the education sector in London.  With a combined turnover of c£50m, the Group has both the ambition and strength to create a lasting difference in the local communities it serves, and beyond. United Colleges Group, formed in 2017, has continued to provide strong education and skills support to the c16,000 learners who we serve every year. We have around 1,000 dedicated, skilled and enthusiastic staff who always put the needs of our students first and we are now looking for a Customer Service Assistant to join our cohort of dedicated staff.

About the role

The Customer Service Assistant is a hands-on role supporting UCG’s front line Learner Services Team for the College ensuring the highest levels of customer support and information to the public, our potential students and customers, our partners and staff. The Customer Service Assistant will be expected to provide switchboard services for the college and support pre-enrolment advice and information to ensure a smooth applications and enquiries process for current and prospective students.

The successful applicant will provide administrative support for the Reception and Course Information Centre and to the Events and Lettings of the College.

As part of the Learner Services team, you will maintain excellent levels of presentation in Reception and manage front-line communications for visitors to the college, positively influencing the public’s perception of the College and their choice to engage, partner and study with us.

The Customer Service Assistant will;

• Have an NVQ Level 2 in Information Advice and Guidance (or equivalent), or a willingness to work towards
• Have relevant experience providing administrative and customer service support in a busy working environment
• Have a sound knowledge of operating a switchboard
• Have excellent interpersonal and communication skills
• Have effective communication skills- both written and verbal
• Be able to work proactively and use initiative without supervision while also working as part of a team

In return, the Group offers generous annual leave, a defined-benefit pension scheme, an interest-free season ticket loan, cycle scheme, free sight tests, enhanced maternity and paternity leave schemes and many other benefits.

How to Apply

If you’re ready to join a Group that has the resources to develop the talents of both students and staff, you can find more information on this role and details on how to apply by visiting the “Work with Us” section on our website: http://www.ucg.ac.uk.

The College is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.  Successful applicants will be subject to full-vetting procedures including an Enhanced Disclosure and Barring Services Check.

Please note that we may close the application prior to the listed date should sufficient applicants be received.