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Disrepair Liaison Co-ordinator

  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/1134/1277
  • Published: Thu 31/10/2024, 3:08 AM
  • Closing on: Thu 14/11/2024, 3:08 AM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £33460 - £37178 per annum + for 35 hours per week.
  • DBS Check: No
  • Location: Sussex Place, Sidney Miller Court, Crown Street, Acton, London, Oaklands - Old Oak Common, Elmgrove House, Elgin Close, Baths Court , 20 Bute Gardens, Hammersmith & Fulham

As a Disrepair Liaison Co-ordinator, you will support the Disrepair Lead by being the contact for contractors and front line staff, regarding queries relating to disrepair. You will also coordinate Performance Reporting, Raising and Receipting POs, organising meetings and taking notes, H&S Monitoring, covering for other co-ordinators within the team if required and any other co-ordination support as necessary.

How you'll do it

  • As Disrepair Liaison Co-ordinator you will support the Disrepair Lead to manage the disrepair service
  • Compiling reports and monitoring KPIs
  • Responding to or Redirecting queries received by the Disrepair team and ensuring they are routed appropriately within the team
  • You will help monitor the service, including collecting information from contractors, so that we know the service specification is being met and that the business is getting value for money. You will also help collate information and present it in a user-friendly format to a variety of audiences
  • You will be the main point of contact for contractors and front line staff, regarding queries relating to disrepair. You will communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers

Your role will be flexible and you will be asked to complete a range of administrative tasks to help us deliver the services that the team is responsible for.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Essential:

  • Experience providing a customer focused service, providing services to customers with needs similar to the service's remit
  • Excellent Communication skills and ability to communicate effectively with a range of audiences from residents to politicians
  • Effective IT skills - Outlook, Word, Excel, (to at least intermediate level)
  • GCSE (or equivalent) Grade A-C in English and Maths

Desirable:

  • Experienced in delivering successful outcomes on large-scale planned cyclical programmes
  • Experience of contractor and/or stakeholder management
  • Experienced in budget management of large-scale projects
  • An understanding of the statutory and regulatory requirements relating to the services under your control

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
  • Interest free loans - season ticket loan, tenancy deposit loan, and training loan
  • Cycle to work scheme
  • Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 14 November 2024

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/1134/1277
  • Published: Thu 31/10/2024, 3:08 AM
  • Closing on: Thu 14/11/2024, 3:08 AM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £33460 - £37178 per annum + for 35 hours per week.
  • DBS Check: No
  • Location: Sussex Place, Sidney Miller Court, Crown Street, Acton, London, Oaklands - Old Oak Common, Elmgrove House, Elgin Close, Baths Court , 20 Bute Gardens, Hammersmith & Fulham

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