Street Trading & Licensing Officer - INTERNAL CANDIDATES ONLY
***INTERNAL CANDIDATES ONLY***
Organisation: London Borough of Waltham Forest
Salary: SO1 - £35,577 - £36,567
Contract Type: 3 - 6 Months Secondment
Working hours per week: 36
Application Deadline: Friday 4th October
Proposed Interview Date(s): 3rd and 4th October
Reference:1454
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
About the role:
To implement the Council's statutory functions in relation to Street Trading licensed under the London Local Authorities Act 1990 (as amended) and others, ensuring compliance with codes of practice, guidance and legislation. Including providing support on all aspects of management of Walthamstow Market. To support the management of the financial income stream of Street Trading including receiving and receipting payments, monitoring charges levied and undertake debt management To assess and determine all licence applications and prepare review meetings, compose reports, liaise with relevant council departments, process personal documentation and issue licences in accordance with council policy and legislation. To gather witness statements, documentation and other evidence in relation to licencing breaches. To attend court hearings and give evidence at Court, as required. To resolve in a helpful and constructive manner all Street Trading licensing issues, complaints and queries; from licence holders, stakeholders, outside bodies or members of the public and elected members. To assist in the successful running of Street Trading as required, including site visits and assessments. To play an active and proactive role in developing the service, including developing innovative improvements to the service operations and identifying commercial opportunities for street trading as an integral part of day to day contact with members of the public, licence holders and other service areas.
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Key Responsibilities:
Deliver a specialist aspect of service delivery, which engages customers / stakeholders and enables them to make effective use of the service.
Maintain all required records and information.
Analyse and interpret complex information, for input into reports.
Develop specialist documents / materials / activities to support / promote the service area.
Provide advice and guidance to colleagues, customers and stakeholders.
Manage escalated or complex customer issues within the specialist area.
Maintain information systems which support the specialist area and contribute to the development of these systems.
Develop good working relationships, develop community links and communicate effectively with internal / external organisations / partners and stakeholders. Represent specialist area internally and / or externally.
Use all opportunities to put forward ideas of potential sources of income for both the specific service and wider Council services to fully exploit commercial opportunities and maximise generated income.
Effectively coordinate licence reviews/inspections/enforcement actions and undertake License renewals and variations
Prepare for periodic Officer Licensing Panel hearings for licence variations in accordance with relevant legislation.
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
Experience of having worked in a fast paced, customer focused environment. • Excellent knowledge and application of Office IT systems and software packages. • Relevant legislative and or procedural knowledge for specialist area. • Experience in having to regularly meet defined standards and targets and report accordingly. • Experience in working with minimum supervision within guidelines and procedures, using problem solving skills and initiative to provide a customer focused service. • Excellent levels of literacy and numeracy. • Experience in working flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others. • Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally • Ability to identify improvements to processes and systems and to share the recommendations with the wider team. • Ability to travel within the Borough within the course of duties. • Knowledge of the Law on street Trading in London and experience and understanding of outdoor street markets • High proficiency in MS Office
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references checks
Satisfactory employment references and CIFAS identity checks
Satisfactory declaration of interest
As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Abdul Komor, Street Trading Manager at abdul.komor@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Click here for further information on the Human Resources recruitment privacy notice.