Overpayments Recovery Officer

The Council’s Revenues and Benefits Team is looking to recruit a Housing Benefit Overpayment Recovery Officer on a fixed term contract for 12 months.

The successful candidate must be self motivated, productive, enthusiastic and hard working to join our busy team dealing with large numbers of both outbound and incoming telephone calls, emails and written correspondence from Tower Hamlets residents, Social Landlords, Advice Agencies and the DWP.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough.