Head of Housing Place and Estate Services
Organisation: London Borough of Waltham Forest
Salary: PO12 - £74,793-£80,994
Contract Type: Full-time, Permanent
Working hours per week: 36 hours per week, Monday to Friday office hours
Application Deadline: 20 September 2024
Proposed Interview Date(s): Week commencing 23 September
Reference:1429
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.
About the role:
This is a pivotal new role within our Housing team, bringing together strategic management of our Estate Services and Place Services teams. The post holder will be responsible for overseeing the strategic development of our caretaking and grounds maintenance service, delivered directly by our in-house team of over 60 staff. They will also be responsible for our Place team who lead on making sure our communal areas are regularly inspected and maintained to a high standard. This role has been created to bring these two services together to drive our continued focus on improving services to residents.The teams are responsible for delivering high quality services to over 12,500 households in the borough.
What we seek
We are seeking a leader who embodies our values, demonstrates a proven track record of strategic innovation, and can unite a team towards shared objectives. Seize this opportunity to drive strategic innovation and become the visionary leader shaping the future of services for residents in Waltham Forest!
About you
As our new Head of Housing Place and Estate Services, you will be a visible leader skilled at collaborating effectively with partners, staff, and residents. You will lead a diverse service focused on keeping our shared housing spaces clean, well maintained and safe and will need to demonstrate a commitment to investing in and developing your service. You will need a good understanding of the regulatory and legislative framework for social housing. You will be both financially and politically astute, able to demonstrate that services provide value for money to our residents whilst maintaining a high level of quality.
>> Click here to download the Role Profile <<
Key Responsibilities:
To deliver excellent services for residents which meet or exceed service standards and achieve high levels of resident satisfaction.
To lead, manage and motivate the Housing Place Services and Estate Services Teams, ensuring there is a clear vision for the services, the teams are well trained, and staff are valued.
To develop sustainable and carbon neutral services, through regular reviews of transport and materials used.
Qualifications and Requirements:
Educated to degree standard or equivalent
Relevant professional qualification - Chartered Institute of Housing preferred
Terms and conditions:
The below terms and conditions apply to this role:
Satisfactory employment references and CIFAS identity checks;
Satisfactory declaration of interest
How to Apply:
Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Adam Jenner, Assistant Director Housing at adam.jenner@walthamforest.gov.uk
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.
Click here for further information on the Human Resources recruitment privacy notice.