Screening and Business Operations Manager

Salary: £39,336

Grade: Level 3, Zone 2

Location: 5 Pancras Square N1C 4AG – Hybrid 2 days a week in the office

Contract Type: Permanent

Hours: Full Time        

Closing Date: Tuesday 27th August 2024; 23:59 

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.  Here’s where you can help decide a better future for us all. The twin impacts of the housing crisis and more recently the cost-of-living crisis is pushing more and more of our communities into financial distress and to debt and we are tackling this problem head on with our new Money Advice Service. 

What You’ll Be Doing 

You'll lead a team of 1-2 staff members, taking ownership of our service delivery and ensuring we consistently meet our targets. You'll be responsible for managing demand, allocating cases to the right teams, and making decisions on urgent client demands.

You'll also be responsible for ensuring that our service is running smoothly, identifying areas for improvement, and implementing changes to enhance our client experience. You'll work closely with your team and ensure seamless communication with Contact Camden colleagues.

You'll be the point of contact for Member Enquiries and Complaints, working closely with the team to resolve any issues and ensure that our service is complaint with our procedures. Your ability to motivate and enable your team will be key to driving results and making a real difference in the lives of our clients.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10585394/file/document?inline 

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

You'll be a driven with strong leadership skills, able to motivate and develop a new team. You'll have experience running fast-paced, target-driven operations, with a knack for balancing competing priorities.

You'll have in-depth knowledge of the benefits system, excellent communication skills, and a strong sense of empathy. You'll be able to drive change and deliver results, with a deep understanding of the community support landscape.

You'll be able to shape digital products and tools and make robust decisions under pressure. You'll also be able to lead in sensitive situations with empathy and a strong ethical approach.

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. 

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Diversity 

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity 

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG,