Housing Performance Manager | Brent Civic Centre, Engineers Way, Wembley, Middlesex

An excellent opportunity…

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

The Post

As Housing Performance Manager, your focus will be on upskilling staff to deliver exceptional services to tenants. You will be dedicated to KPI achievement, ensuring that services are delivered consistently and will manage and improve performance, drive improvements and create a team to be proud of where talented staff are retained.

You will reduce stigma, improve the quality of services and increase positive perception and professional standards in the Brent landlord service.

The Person

You will need to be optimistic and able to thrive in busy, reactive and often stressful scenarios, keeping staff spirits up and a sense of community and fun in and around the office.

The successful applicant will be committed to delivering outcomes for vulnerable people, passionate about customer service and staff development and keen to grow a team that reduces stigma, improves outcomes and is consistently excellent.

You will have a keen interest in Housing and want to make a difference with an organisation that invests in people. You will be valued, supported, have access to incredible career development opportunities and be able to come in and grow a team from scratch.

Closing date : Sunday 11 August 2024 23:59

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