Scheduler - Pest Control Services

The role

We are looking for someone who can help improve the quality of life for residents and users of Southwark, by delivering a pest free environment where people feel safe and proud. The Pest Control team provide key front-line services for both residential and commercial customers across the borough and as part of Traded Services will be looking to expand its service delivery to cater for a bigger audience in the future.

Working within a busy office environment you will be responsible for the scheduling of works, dealing with customer enquiries and supporting front line operatives.

Key Responsibilities:

• Responsible for the booking and scheduling of appointments and programmed works and providing general support to the pest control team by assisting the Scheduling Manager.
• To provide excellent first line customer service through the PCS contact centre and arrange appointments and operational service requests.
• To provide written and verbal service-related advice to officers, members, members of the public, contractors, community groups and all stakeholders.
• Develop and maintain office systems and procedures.

Required Skills and Experience:

• Experience of working in an administrative capacity in either the private or public sector.
• Experience in providing excellent customer service in a busy office environment.
• Ability to use and produce documents using IT applications including word-processing, spreadsheets and databases.

About Southwark:

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.  Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Closing date: 12 August 2024.

Shortlisting date: 15 August 2024.

Interview date: 20 August 2024.

*Please note, we reserve the right to close applications prior to the closing date indicated above - please apply as soon as possible - we look forward to receiving your application.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans.
• Are currently in care or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.