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Admin Specialist - Business Support Officer

  • Employer: London Borough Of Waltham Forest
  • Reference: 1250
  • Published: Fri 14/06/2024, 4:30 AM
  • Closing on: Fri 05/07/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: GBP 32,925.00 - 34,491.00 per year
  • DBS Check: No
  • Location: To be confirmed

Organisation: London Borough of Waltham Forest

Salary: £32,925 - £34,491

Contract Type: Full time Permanent

Working hours per week: 36 hours

Application Deadline: Fri 05/07/2024

Proposed Interview Date(s): 18/07/2024

Reference: 1250

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

Admin Specialist

Libraries launched London's first Business & IP Centre (BIPC) Local, in partnership with the British Library, which will be delivering inclusive business support to anyone who needs it. Also as London's first Borough of Culture and MJ Council of the Year, we are a Council bursting with culture, innovation, energy, and opportunity.

Waltham Forest is a fiercely ambitious Borough working with our customers to set out what, together, we want Waltham Forest to be by 2030; how that relates to an ever-changing world, and what that means for the services and infrastructure that we need to provide.

Our Borough is an exciting place to live, work and visit. Community and fellowship are at the heart of our Council. If you share our values and want to work in an environment that is trailblazing and collaborative, that has a strong track record of providing a variety of career pathways to support professional development, this is an exciting opportunity you should not miss. If you too, are ambitious and committed to delivering an excellent customer experience in a fast-paced vibrant and diverse Council, this is the role for you.

This role will be based at Leytonstone Library with some flexibility to work from home. It involves supporting the Council's BIPC team with a range of services and the ideal candidate will be flexible, open to learning a range of different things, and excited to take on new opportunities across several areas. Desirable qualities include:

• Highly organised with abilities to manage basic spreadsheets
• Attention to detail and diligence when organising events
• Comfortable scheduling Zoom webinars, sending calendar invitations, and monitoring Zoom events to ensure it runs smoothly
• Able to synthesize and enter data when needed, produce small reports occasionally
• A team player who likes working in an innovative team and is passionate about helping the local business community
• Open to collaboration and training with the British Library's national BIPC network

You must be confident in dealing with a variety of customers and stakeholders through multiple communication channels, whilst being a positive advocate for service improvement and digital solutions. You must be able to learn new software and systems, be highly organised and able to prioritise a constantly evolving workload, whilst continuing to deliver to tight deadlines. You need to be adaptable and resilient to change, approach queries and challenges in a dynamic and solution focused way and be able to apply your skills to provide a range of support to varying service areas.

Waltham Forest is committed to customer experience and this role ensures all processes are designed for the best delivery we can provide and helps to maintain the strong financial position we have achieved. We are working to create a Council that is resident-focused, insight-led, digitally driven, and commercially minded; a Council that can meet the needs of all; our residents, future residents, visitors, and businesses.

We will interview applicants prior to the closing date, so please do not wait until the closing date to apply.

>> Click here to download the Role Profile <<

Key Responsibilities:

Knowledge, Skills and Experience • Experience of having worked in a fast paced, customer focused environment. • Excellent knowledge and application of IT systems and software packages. • Relevant legislative and or procedural knowledge for specialist area. • Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service. • Excellent levels of literacy and numeracy. • Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others • Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally Generic Scale 5-6 Page 4 of 4 • Ability to identify improvements to processes and systems and to share the recommendations with the wider team.

Qualifications and Requirements:

Indicative Qualifications English and Math Qualification Relevant NVQ Level 2 or 3 qualification

Terms and conditions:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;

Satisfactory DBS check;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Sharon Tassell at Sharon.tassel@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.

Apply Now

  • Employer: London Borough Of Waltham Forest
  • Reference: 1250
  • Published: Fri 14/06/2024, 4:30 AM
  • Closing on: Fri 05/07/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: GBP 32,925.00 - 34,491.00 per year
  • DBS Check: No
  • Location: To be confirmed