Business Rates Team Co-ordinator

We are seeking a talented Team Coordinator to work in our Business Rates administration team. In this role, you will be responsible for motivating and guiding a team of revenue and visiting officers to achieve excellence in service delivery. You will be able to demonstrate good interpersonal skills, respect others, have empathy, be a good problem solver. You will be positive and adaptable to deliver the key challenges we face around driving performance, fostering growth, and ensuring the highest standards of customer service. As part of our dedicated team, you will have the opportunity to make a real difference while developing your skills and advancing your career.
Key Responsibilities:

- Lead, motivate and support a team of revenue and visiting officers to achieve exceptional performance.
- Instil within the Team a culture of high performance, quality standards and a customer-first mindset.
- Provide training, support, and supervision to staff, developing and nurturing their skills and maximizing their potential.
- Demonstrate a thorough understanding of Business Rates administration, be proactive in learning of new legislation or guidance when required. 
- Effectively communicating with internal departments and external agencies to resolve issues.
- Allocate work efficiently, providing guidance on the interpretation of regulations and legislation to meet ambitious collection targets.

Requirements:

- Demonstrable experience in leading and coordinating relevant services, with a track record of supervising, supporting, and monitoring staff effectively.
- Strong relationship management skills, with the ability to communicate clearly with the ability to foster collaborative working relationships both internally and externally.
- Commitment to excellence, with a proactive attitude towards delivering outstanding services in challenging circumstances and tight timeframes.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
- In-depth knowledge of Business Rates administration and the ability to navigate regulatory frameworks confidently.

Contact Details - 
If you are interested in this role and would like a further discussion please contact Bridgette Cowley, Head of Income & Debt on 0204 526 7091
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email farida.uddin@enfield.gov.uk
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles. 
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods. 
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers 

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.