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This Vacancy has closed.

Benefit Officer – Intervention & Support

  • Employer: London Borough of Redbridge
  • Reference: RQ001817
  • Published: Fri 17/05/2024, 16:52 PM
  • Closing on: Sun 02/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £35,577.00 - £36,567.00
  • DBS Check: Enhanced
  • Location: Lynton House, 255-259 High Road, Essex

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council. 

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

The London Borough of Redbridge is looking to recruit experienced Benefits Officers/Welfare Benefits advisors to join our Benefits Service.

The principal business of our high performing Benefits Service is the administration of Housing Benefit and Council Tax Reduction, deciding all discretionary housing and hardship requests and the recovery of overpayments. In addition, the Service prides itself on its high-quality welfare benefit provision for those who are the most vulnerable in our community. This includes income maximisation through benefit take up, accessing discretionary funds and grants and signposting to many other local and national support schemes. Casework can be rewarding, stimulating, and sometimes challenging.

The successful candidates will

  • Have proven skills and experience in all aspects of the administration of Housing Benefit, Council Tax Reduction, related discretionary award schemes and overpayment recovery including strong knowledge of the relevant legislation and guidance that underpins them.
  • Have proven skills and relatable experience as a welfare benefit advisor and associated case-work management, have an in-depth understanding of the welfare benefits system and sound knowledge of national and local initiatives as well as income maximisation and money management/debt advice.
  • Be required to provide outreach services to residents and stakeholders at various locations and within various services around the borough.
  • Be familiar with Benefit processing IT systems, customer portal functionality, document management and Housing systems.
  • Work accurately and quickly to meet high level performance targets and quality and assurance checks.
  • Prioritise workloads and meet competing
  • Work well independently, managing their own caseload, as well as working with others including team members, residents, and internal and external stakeholders.
  • Communicate clearly both verbally and in writing with the ability to adapt appropriate to the audience.
  • Take responsibility for their continuous professional development both within their role and the organisation’s plans and visions. 

The post is open to all candidates with the appropriate knowledge, skills, and experience to fulfil the role profile outlined above and included in the Job Description and Person Specification.

If you want to learn more about the post, the Benefit Service or have further questions, please contact the Team Manager Jane.smith@redbridge.gov.uk 

You will benefit from:

  • Hybrid and flexible working arrangements
  • Good transport links, very close to Elizabeth Line
  • Generous annual leave
  • Excellent contributory pension scheme
  • Staff Equality Networks
  • Employee Benefits Scheme

Successful candidates will be subject to Disclosure and Barring Service (DBS) and Baseline Personal Security Standard (BPSS) checks. 

To apply for this post, you must submit an online application form along with uploading a copy of your CV and cover letter.

Ambitious for Redbridge

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.

  • Employer: London Borough of Redbridge
  • Reference: RQ001817
  • Published: Fri 17/05/2024, 16:52 PM
  • Closing on: Sun 02/06/2024, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £35,577.00 - £36,567.00
  • DBS Check: Enhanced
  • Location: Lynton House, 255-259 High Road, Essex

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