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This Vacancy has closed.

Digital Analyst - ASB and Neighbourhoods

  • Employer: London Borough Of Waltham Forest
  • Reference: 1204
  • Published: Wed 22/05/2024, 19:00 PM
  • Closing on: Thu 23/05/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: GBP 51,093.00 - 54,129.00 per year
  • DBS Check: No
  • Location: To be confirmed

***Internal Candidates Only***

Organisation: London Borough of Waltham Forest

Salary: PO6 £51,093 - £54,129

Contract Type: Full-time, fixed term/secondment

Working hours per week: 36

Application Deadline: 23rd of May 2024

Proposed Interview Date(s): Week commencing 27th of May


About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:
Neighbourhood and Environment directorate is embarking on an ambitious digital transformation to replace our existing case management system (Civica) and implement a new fit-for-purpose digital system for nine service areas across Neighbourhood and Environment Directorate (NED), including the ASB and Neighbourhoods services.

As SME & Digital Lead, you will lead implementation for the ASB and Neighbourhoods services, acting as the key representative and subject matter expert and collaborating directly with the Digital and Transformation teams. You will develop functional and technical requirements with service specialists, create new processes and contribute to the successful migration of data.

You will have a technical, detail-orientated mind-set and enjoy working through complex problems. You will have strong stakeholder management skills and be able to translate technical details and service requirements to non-specialist colleagues working on different functions of the programme to develop shared solutions. You will enjoy working independently and managing your own workload.

You will be 100% focussed improving digital systems and ways of working to support staff to work collaboratively and deliver excellent resident experience. You will be passionate about using digital and data to deliver better Neighbourhood services and improving outcomes for residents, creating Greener, Safer Neighbourhoods.

>> Click here to download the Role Profile <<

Key Responsibilities:
  • Act as the bridge between Digital colleagues and service officers in ASB and Neighbourhoods and the primary contact for all incoming requests and enquiries.
  • Develop required documentation on behalf of both services and ensure consistency and coherence across the services, maximising opportunities to improve joined up working and resident-focused problem-solving and tasking.
  • Engage with ASB and Neighbourhood officers to drive improvements and embed new ways of working in the system and ways of working with it.
  • Organise and deliver stakeholder review sessions, ensuring understanding of requirements and concepts to gain support and sign off of deliverables.
  • Undertake and lead on testing with the service users.
  • Communicate and share the NED Transformation vision in the services - including championing fighting inequality and putting residents at the centre of everything we do.

Qualifications and Requirements:

• In-depth experience of both ASB and Neighbourhood services in local government, including knowledge of the
relevant regulatory frameworks and policies at Waltham Forest.
• Experience designing new processes to improve ways of working and/or collecting functional and technical
• A passion for developing and optimising great digital services working with multi-disciplinary teams.
• An innate sense of what makes a successful user experience.
• An excellent communicator with influencing, conflict resolution and negotiation skills.
• Ability to make decisions and deliver under pressure.
• Proactive and results-oriented, creative and innovative in finding solutions to complex problems.

Terms and conditions:

The below terms and conditions apply to this role:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Paul Tickner, Head of Neighbourhoods at paul.tickner@walthamforest.gov.uk, or Temitayo Oketunji, Assistant Director ASB at temitayo.oketunji@walthamforest.gov.uk.

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.
  • Employer: London Borough Of Waltham Forest
  • Reference: 1204
  • Published: Wed 22/05/2024, 19:00 PM
  • Closing on: Thu 23/05/2024, 1:00 AM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: GBP 51,093.00 - 54,129.00 per year
  • DBS Check: No
  • Location: To be confirmed