Compliance and Training Manager
Ealing Council is working to ensure all our children and young people get the best start in life – from their earliest years, through a great education and into adulthood. We are committed to increasing social value within communities and making Ealing a fairer place to live and work. The Compliance and Training Manager has a key role in this ambition.
About the role
You will oversee the compliance, safeguarding, quality and training for the All-Age Passenger Transport service, who provide transport for children, young people and adults with additional needs and disabilities, working in partnership with many stakeholders dedicated to delivering a high-quality customer centred provision.
We are looking for an experienced Manager with transferable skills who will work closely with the Operations Manager and provide comprehensive compliance and training processes and systems for the team and delivery of the service.
You will lead the review and implementation of all processes, procedures, risk assessments, forms and technology, to ensure that the service standards, Council policy, guidance and statutory duties are met at all times.
You will be responsible for ensuring our providers meet the required contractual standards and work with them to improve quality and standards for all passengers.
You will work closely with the Operations Manager to ensure the section provides safe, quality transport to all passengers. This role will need to manage an efficient and effective service whilst ensuring safeguarding, health and safety and risk management is a priority.
About you
You will have an eye for detail, robust compliance and contract management, with a flair for logistical and commercial efficiency. You will be passionate about continuous service development, ensuring that our passengers and their families have a great customer experience.
To be successful in this role you will have experience of managing a diverse team, demonstrate great interpersonal skills in dealing effectively with customers and contractors, with direct experience of negotiating with service providers or similar.
Where we work
Ealing Council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices.
This role is subject to Ealing’s enhanced vetting process.
For discussion about the role in confidence, please reach out to Donna Harrison, Head of Passenger Transport – harrisond@ealing.gov.uk
Closing date: 27 June 2024