Families Information Officer | Harrow

Overview

This is a great opportunity for a highly motivated professional with experience of providing information, advice and assistance to members of the public and/or fellow professionals, to join our Families Information Service.

Families Information Services provides a wide range of information to parents, carers, children, young people and professionals in other service areas. You will be responsible for ensuring information about relevant services, events and resources is readily available and promoted where appropriate.

You will manage information through the Synergy database and will use a variety of means to promote information to the public via, social media, website, via outreach and useful publications.

You will be experienced in working directly with members of the public and have very high customer service standards. This role entails taking the service to the public and working with/networking with the childcare providers and possibly attending evening meetings to deliver the service.

We encourage early applicants as we will consider earlier close and interview dates depending on applicants received.

About you

The successful candidate will have:

Exceptional customer service skills with clear verbal and written communication.
Excellent IT skills with experience of data analysis and providing management information.
A good understanding/experience of the care and educational needs of children in an Ofsted registered childcare setting (nursery or childminder).
The ability to work at pace and switch between tasks whilst maintaining a high degree of professionalism.
Experience of working under pressure and to strict deadlines in a demanding environment.
Experience of working effectively and in co-operation with a wide range of internal and external partners
Experience of liaising with schools, parents and officers effectively to achieve positive outcomes.
Experience in working within an information service or early years team for a Local Authority.
Educated to degree level or equivalent or has the equivalent relevant work experience.

This post is subject to a satisfactory enhanced DBS check. Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

Related Documents

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit: Harrow.gov.uk

Our behavioural indicators roles below G11 and above G11

Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow'

Please click here to view Harrow Council's benefits

Important Note

Our staff are our greatest asset and therefore no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity unless a Genuine Occupational Qualification applies.

Harrow is committed to making our recruitment practices barrier-free and as accessible as possible to everyone. This includes making adjustments or changes for disabled people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format please contact us at resourcing@harrow.gov.uk

HARROW REDEPLOYEES WILL BE GIVEN PRIORITY CONSIDERATION

We particularly welcome female applicants, individuals under 25 years of age, those from the BAME community, LGBTQ+ applicants and disabled applicants, as they are under-represented within Harrow Council at this level. Appointment will always, however be made on merit.

Vacancy Location