Service Support Assistant
Grade 4- £26913- £29214pa.
About the job
If you want to join a team where you will be enhancing your digital skills and learning about, whilst working on, many areas of creating a great customer led digital experience then read on.
The role is to provide comprehensive support to a range of functions within the Customer Services Digital and Innovation Team and Contact Centre.
This will include the preparation and compilation of data, the collation and analysis of information and statistics, building reports and assisting with projects.
The creation and updating of web forms and web content are also tasks you will undertake to benefit the residents of Havering and support other teams across the organisation.
About you
If you want to get a start in digital customer relations, working on online forms and web content and you have skills in standard IT packages including Excel, are interested in data entry, the interrogation of databases, the analysis of data, maintaining records and documentation and assisting customers with digital related enquiries then this is the role for you.
Experience of working in a multi-channel contact centre/front-line environment and experience of administrating in a Customer Services environment would also be of benefit in this role.
Please view Job Profile here.
How to apply
After selecting the apply button please attach a supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. Please make sure you list skills, experience and tech packages you have used.
For an informal discussion about the post, please contact Darren.Babidge@havering.gov.uk
The closing date for the receipt of applications is 2nd October 2023 however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
Additional information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation.
Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.