Housing Customer Services Officer
The Post
We are a busy Contact Centre with a focus on providing a first class service to our residents and customers. We have an energetic team that thrives on delivering a range of services via phone, email and social media.
We have strong values, high standards and are very clear about the behaviours we expect at all times such as:
- A commitment to quality and being the best we can
- Treating our residents with compassion, dignity and respect
- Being responsible, sustainable and innovative in our work
- Having trust and respect for all members of our team and anyone else we work with
If you have customer service experience, are approachable and patient with a “can do” approach, have effective conflict resolution skills and believe your values and behaviours are on the same wave length as ours, we would love to hear from you.
Main Duties include: Providing advice, information and resolving enquiries at the first point of contact for a diverse community whilst working in a busy, fast paced environment covering a range of services and enquiry types. You will be delivering services via phone, email and social media and utilising various I.T systems to log and resolve enquiries. You will be supporting and encouraging customers in the use of self service options.
We have strong values, high standards and are very clear about the behaviours we expect at all times such as:
- A commitment to quality and being the best we can
- Treating our residents with compassion, dignity and respect
- Being responsible, sustainable and innovative in our work
- Having trust and respect for all members of our team and anyone else we work with
If you have customer service experience, are approachable and patient with a “can do” approach, have effective conflict resolution skills and believe your values and behaviours are on the same wave length as ours, we would love to hear from you.
Main Duties include: Providing advice, information and resolving enquiries at the first point of contact for a diverse community whilst working in a busy, fast paced environment covering a range of services and enquiry types. You will be delivering services via phone, email and social media and utilising various I.T systems to log and resolve enquiries. You will be supporting and encouraging customers in the use of self service options.
The Person
Customer service experience is essential as is the ability to communicate effectively both verbally and in writing. Confidence in navigating multiple I.T. systems and being able to explain information in plain, simple language is also necessary.
A patient, helpful and polite disposition is essential with a focus on providing a professional and caring service and getting it right the first time.
Customer service experience is essential as is the ability to communicate effectively both verbally and in writing. Confidence in navigating multiple I.T. systems and being able to explain information in plain, simple language is also necessary.
A patient, helpful and polite disposition is essential with a focus on providing a professional and caring service and getting it right the first time.