Resident and Community Engagement Manager  

Origin – Great homes, positive people and strong communities  

An inspiring past and a bright future 

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities.  Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire.  We work to provide safe, decent affordable homes and support for individuals and communities. 

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in.  We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods. 

The role – Resident and Community Engagement Manager  

As Resident and Community Engagement Manager you will manage the Resident and Community Engagement Team who look after our Resident Panel – Spotlight – and lead on resident involvement, community development and managing our community spaces. This role has organisational impact and makes a real difference to the lives of our customers and communities.  

What you’ll do 

You will  

• Lead, manage and champion resident involvement activity and support changes in the way we work so that resident involvement is an intrinsic part of all of our roles, and not the specialist activity of one team.  

• Look after Spotlight and our wider resident involvement menu including scrutiny and improvement projects. 

• Work with local partners to deliver social cohesion projects and maximise social value.  

• Participate in conversation and improvement work to deliver against the changes in consumer regulation, the Social Housing Bill and the NHF Together with Tenants charter.  

What you’ll need 

We’re looking for someone who has:  

• Experience of leading resident involvement activity and working directly with Resident Panels and groups.  

• Excellent communication skills and the ability to influence others in delivering positive change.  

• In depth knowledge and experience of engagement methods and the ability to deliver training and support to teams across Origin.  

• Good understanding of the change in regulation and how to deliver against this, whilst developing meaningful involvement and scrutiny opportunities.  

Our Values 

Our core values are at the heart of how we work 

• Take the lead 

• Create energy 

• Build trust 

• Be generous 

• Stay grounded 

• Remember the little things 

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.  

Our benefits to you 

• Origin’s ways of working make it easier for you to balance work and home life.  You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working. 

• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave 

• 2 additional ‘giving something back’ volunteer days 

• A pension scheme with contributions from 4% of your salary  

• Family leave, compassionate leave and enhanced maternity pay 

• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians 

• Interest free loans to help spread the cost of a season ticket or another big purchase 

• Annual staff conference, team away days and annual team meal allowance 

• Access to Perk Box for fantastic savings on everyday purchases and much more 

• Free employee assistance programme  

• Opportunities to join staff network groups  

• Refer a friend bonus 

And there’s more ….click here to see our full list of benefits 

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role. 

Tell us your story 

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Resident and Engagement Community Manager below. 

Closing date for applications: Wednesday 22nd March 2023.  

This is a two stage interview process with an informal meeting with members of our Resident Panel on Monday 3rd April and a formal interview with the Head of Customer Service on Tuesday 4th April.  

If you would like to have an informal discussion about the role with the recruiting manager, Elena Boyle - Head of Customer Experience – then please get in touch by e-mail at elena.boyle@originhousing