About the Role
One of our core priorities across all parts of the business is delivering an excellent experience every time to every customer, internal and external. Our values are: do the right thing; celebrate diversity; be kind; pull together; love new ideas: keep our promises. You will make them a central part of your work at Peabody.
Reporting to the Director of Neighbourhoods for Thamesmead you will be accountable for leading the successful delivery of core regional housing management to around 10,000 customers ensuring great customer service is achieved. You will define and deliver a working culture which motivates and energises your teams and supports thriving and cohesive neighbourhoods. The customer will be at the heart of the service. You will also be the Director of Neighbourhoods for Thamesmead’s deputy covering these duties as required.
You will have and influential and wide remit with responsibility for large teams and complex operations. You will be accountable for developing services for customers, delivering high performance and meeting all legislative and regulatory requirements.
You will be an experienced senior leader of multi-disciplined teams, with experience of designing and executing business change with successful outcomes. An energetic and inspiring leader, with a strong track record of delivering excellent customer service, delivering tangible outcomes for a diverse range of customers.
You will play a pivotal role in the transformation of our operating model, both designing and embedding this shift. You will be responsible for creating structures, working practices and leading change across the business to achieve our ambitions to put the customer at the centre of what we do.
You will be a leader within the Thamesmead locality/region assisting in delivering on Peabody’s priorities and values and modelling the required culture and behaviours to do so.
At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.
Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.