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This Vacancy has closed.

Support Officer

  • Employer: Peabody
  • Reference: P/22/207703
  • Published: Thu 11/08/2022, 9:45 AM
  • Closing on: Wed 24/08/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £25,000 to £27,000 per annum
  • DBS Check: No
  • Location: Walthamstow, Corporation of London

This role is currently based from home due to COVID 19 until further notice. Peabody plans to move to a hybrid model of working which means that once our office refurbishment has been completed, the role will be part office (Walthamstow) and part home based. 

Role purpose:

To ensure that the directorate maintains quality data and evolving reporting to manage all areas of the business.

To assist the Performance Manager in providing the smooth deliver of a customer focused service within Preventative Property maintenance, Fire Risk Assessment Delivery, Investment, Voids, and Repairs & Maintenance Operations. The successful applicant would have experience in data analysis and be able to apply lean thinking methodology to ensure efficiencies are continually recognised.

The candidate must be very data driven and be able to update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI’s are reported on in a timely fashion as required by the team

This central role will report directly to the Performance Manager and will be integral in providing clear and trustworthy data for all teams, as well as in improving the performance in the teams.

Key results:

  • To establish and implement effective working arrangements & practices to ensure a consistent level of service delivery in line with the Peabody/PGM business plan.
  • To monitor and review the internal and external environment to ensure compliance and best practice are adhered to.
  • To prepare, monitor and deliver individual and team targets/budgets in line with the Peabody/PGM business plan.
  • To ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
  • To externally represent and promote Peabody/PGM effectively by creating a consistent, professional, and positive image.
  • To lead and promote a positive health and safety culture in accordance with Peabody/PGM policies and procedures.

Success metrics:

You will have a varied workload carrying out all aspect of tasks but focusing on data and performance management, typically including:

  • Management of data quality
  • Audit and Business process co-ordination
  • Preparation of reporting requirements
  • Management of work stream co-ordination – provide full visibility
  • To maintain and evolve the information boards within each team
  • To maintain business improvement initiatives
  • General correspondence on related matters
  • Provide feedback to all teams and support them where required
  • To report of trends and general direction of travel for each performance area
  • Ensuring compliance with all necessary regulations, standards, and legal responsibilities relating to repair work and contractor compliance.
  • To adhere to Peabody/ PGM environmental standards and accreditations.

About you:

You will have:

  • Excel Intermediate/ Advanced Qualification
  • Ability to work independently, exercising good initiative and judgement
  • Proven time management and prioritisation skills.
  • Proven experience and ability to deliver excellent customer care and valuing diversity.
  • Proven attention to detail and ability to work on a variety of tasks simultaneously.
  • Ability to work under pressure and meet deadlines and targets
  • To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation
  • A commitment to continuing professional development.
  • Experience within the planned and responsive maintenance environment
  • Excellent IT skills (Including all Microsoft packages) – Excel in particular
  • Excellent planning and organisational skills.
  • Knowledge of Peabody stock profile and geographical areas
  • Lean or similar experience in business improvements
  • Able to compile reports and business cases



At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

  • Employer: Peabody
  • Reference: P/22/207703
  • Published: Thu 11/08/2022, 9:45 AM
  • Closing on: Wed 24/08/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £25,000 to £27,000 per annum
  • DBS Check: No
  • Location: Walthamstow, Corporation of London

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