Fixed term contract until 31 March 2023
Sittingbourne, Kent – flexibility to split time between homeworking and office
Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer experience...every time!
As a Customer Experience Advisor, you’ll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors). You’ll need to be confident using your own initiative and have the ability to update systems and follow processes.
As the first point of contact for Optivo residents, you’ll provide a caring, empathetic, and solution focused service to offer a speedy, consistent and professional customer experience.
This is a part-time position working 21.5 hours per week, on a fixed term contract until 31.03.23. There’s the option of a hybrid working arrangement to allow you to split your time between working from home and working at our Sittingbourne office.
What you’ll need:
We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service. We're looking for people with:
• Great customer service skills
• A 'can do, solution focused' attitude
• Strong people and communication skills
• An understanding of contact centre technology
• The ability to work closely with colleagues in all departments
We’d prefer you to have experience of working in a customer contact centre. You’ll also need to able to work quickly and efficiently navigate and manage a range of systems, software, databases and applications.
We're available for customers from 08.00 - 17.00 (Mon -Fri). We need you to be able to work flexibly within these hours
Closing date: Wednesday 24th August 2022 at 23:59pm. In the event of a high volume of strong applications Optivo reserve the right to close the application deadline early.
What's in it for you
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working
Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.