Hours of work: 36 hours per week
An exciting opportunity to ensure everyone's voice is heard
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
About Performance, Insight and Improvement
The Performance, Insight & Improvement Service works across Community Wellbeing to support robust performance management, continuous improvement, and ensure that we put an evidenced understanding of our customers at the heart of everything we do.
This role will be based in the Adult Social Care Improvement Team, which works closely with operational teams to deliver change and continuous improvement through:
- Working with teams to investigate problems, and design improved processes and services
- Carrying out quality audits for services
- Supporting the development of strategy
- Updating operational Policies and Procedures
- Coordinating learning and development - including Making Every Contact Count (MECC)
- Engaging with and obtaining feedback from people who use our services, carers and their families
This is a newly created post, responsible for developing, leading and managing effective Service User Participation Standard across Adult social care. The post holder will be responsible for building relationships with individuals and service user groups, and leading on communication between the Adult Social Care department and the community. They will ensure that a representative range of service users, carers and their families have the opportunities, skills and confidence to take an active role in shaping our services.
- Building and maintaining positive and purposeful relationships with individual service users, their families, and user groups across Adult Social Care, continually ensuring effective two-way communication across the Adult Social Care community.
- Empowering and supporting service users and carers to influence and shape policy and practice.
- To lead a comprehensive programme of communication with service users, actively promoting participation activities, and the impact of participation, and building trust with service users and community groups.
- Facilitating engagement events on a regular basis and engage members in the planning, development, monitoring and evaluation of Adult social Care as well as wider policy and practice.
- Lead on the co-production of a social media platform for service users and develop digital feedback methods, ensuring that feedback is successfully embedded within services.
We want to find someone who cares passionately about ensuring resident’s voices are heard. You’ll be a natural communicator, able to inform and negotiate with a wide range of audiences in a way that engenders confidence and respect. Most of all, you will be an excellent listener, who can build strong and trusted relationships with a wide range of different people, and who ensure that under-heard voices are amplified.
You will bring drive and energy to support individuals to overcome any barriers they face in getting involved in our continuous improvement activity; ensuring that our service users are at the heart of developing services and bringing about meaningful change.
Ideally, you will be someone with experience of working with individuals with social care needs, but any applicant who can demonstrate the right skills and aptitude will be considered.
What we offer
- 26 days annual leave, plus public and bank holidays
- Generous Local Government Pension Scheme
- Cycle to work scheme and season ticket loan
- Childcare Deposit Loan Scheme
- Access to My Brent Rewards and London Designer Outlet Discounts
- Excellent training and development opportunities
- Supportive and visible leadership and tools and processes
- Following the Covid-19 pandemic we have moved to a hybrid model of working. The post holder will be able to split their time between council offices and working from home (1 day per week in office), and will be expected to spend a portion of their time out in the community meeting with residents.
The application and selection process has been designed to be quick but to also give candidates the chance to demonstrate their capabilities and strengths.
In your application, you should provide a supporting statement that gives evidence that you possess the skills and experience listed in the person specification.Closing Date: 15 August 2022 (23:00)
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on firstname.lastname@example.org. Please note the information you provide will be treated fairly and confidentially.
Please note CVs will not be considered as part of your application for this position.