We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.

Senior Officer – Subsidy and Policy Team

  • Employer: London Borough of Ealing
  • Reference: LBE/22/200337
  • Published: Thu 16/06/2022, 8:00 AM
  • Closing on: Thu 07/07/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £41,586 - £43605 pa inclusive
  • DBS Check: Enhanced
  • Location: Ealing

Senior Officer – Subsidy and Policy Team 

Grade 11

EJR011568


Ealing Council are looking for a motivated and professional individual to join the Subsidy and Policy Team.

The role will support Benefits Subsidy and Policy Manager to ensure controls and service improvements are developed and implemented, improving residents’ experience and safeguarding benefits subsidy, Council Tax Reduction expenditure and other discretionary funds administered by the Service.

The role will include addressing barriers to efficient service delivery and potential risks to the council, financial or otherwise. You will work closely with IT team, taking an innovative approach to the identification and implementation of improved IT systems, polices, processes, procedures and training.

You will be responsible for coordination of appeals, revisions, and complaints. Ensuring at all times that they are dealt with in the most effective and efficient manner and to ensure deadlines are met.  Provide Revision and Appeals Officers guidance and support on complex cases including support with tribunal hearings.

You must have ability to take responsibility for activities, decisions, and outcomes, manage the workload and ensure that you are effective in balancing prioritise and consistently meet challenging deadlines.

The role will be split across the Subsidy and Policy team, nevertheless ensuring that 50% is dedicated in providing appeals & revision support. 

In order to carry out this role it is essential that you have detailed working knowledge of the Housing Benefit, Council Tax Reduction, Discretionary Housing Payments schemes, knowledge of decision-making regulations and case law. Detailed knowledge and understanding of Benefit software packages and document management systems.  Excellent customer service and communication skills are essential, as is the ability to deal sensitively with customers.

Closing Date: 7th July 2022

Downloads

  • Role Profile

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CV’s submitted without a fully completed online application form.

Apply Now

  • Employer: London Borough of Ealing
  • Reference: LBE/22/200337
  • Published: Thu 16/06/2022, 8:00 AM
  • Closing on: Thu 07/07/2022, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: £41,586 - £43605 pa inclusive
  • DBS Check: Enhanced
  • Location: Ealing

Vacancy Location

Your Search

Click back to edit your search or next to see the next job.

back
prev
next
Your Search

Click back to edit your search or next to see the next job.

back
prev
next