We are looking for a Compliance and Service Officer to join our Venues Team at The Brighton Centre
The post of Compliance and Service Officer is required to support the Compliance & Services Manager in the delivery of efficiency, quality and compliance across all departments within the Brighton Centre, allowing for a safe place for staff, customers, clients and visitors and an efficient service by supporting the continuous development of the Venue’s internal policies and procedures, ensuring excellence in compliance and service delivery is achieved across the whole Venues Section at all times.
About the role
Combining a seaside location with vibrant city atmosphere, Brighton is one of England’s most accessible and compact cities for national and international events. Nestling between the rolling hills of the South Downs and the sea, the city’s Regency Squares and crescents provide a golden backdrop to the restaurants and bars, pubs and cafes and dozens of clubs and live music venues which make Brighton & Hove the place to be.
The Brighton Centre is an internationally known venue of considerable scale; it hosts conferences, events, exhibitions, meetings, festivals and concerts with a capacity of up to 5,500. The Brighton Centre sells in the region of 250,000 tickets per annum for its live entertainment programme consisting of approximately 90 live performances and holds on average 20 major conventions per year, amounting to a combined total of approximately 255 occupied event days per annum. This contributes to an annual economic impact to the City of Brighton & Hove of circa £1bn per annum, contributing to 18,000 jobs in the local area
The post-holder will be an integral part of the Venues Team and will assist in the effective support, administration and delivery of a balanced programme of events within the Tourism & Venues Section and the continued combined goal of enhancing the City’s position as a premier conference, entertainment and exhibition destination and as a key driver for the local economy.
Brighton Centre - Compliance Services Officer
The Compliance & Services Officer will manage the day-to-day running of the Venue Services Departments and the Venue’s cleaning contractor, monitoring staffing levels across these departments to ensure all areas are suitably covered, service delivery is achieved and the Venue is presented to the highest standard both during occupied event days and non-event days and staff safety and wellbeing is preserved.
You will oversee the running of the set-up and standards of the Venue on a daily basis, whether there is an event in occupation or not, and will supervise a team of eight full time staff and multiple casual workers by being the direct line-support for the Venues Services Department.
Interview date: TBC
For an informal discussion, please contact Terry Sparke - Compliance & Services Manager, Terrance.Sparke@brighton-hove.gov.uk
As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.
For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.