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Development Customer Care Coordinator

  • Employer: Optivo
  • Reference: .
  • Published: Fri 13/05/2022, 12:52 PM
  • Closing on: Tue 24/05/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £32,798 pa
  • DBS Check: No
  • Location: Sittingbourne , Battle, Kent, East Sussex

Fixed Term Contract for 12 months

Battle, Sussex or Sittingbourne, Kent  

What you'll do

We are looking for a passionate, enthusiastic and organised individual to be the first point of contact for our residents on our new developments

The Development Customer Care Coordinator will develop internal and external relationships communicating effectively across the organisation, in order to get things done in the best manner, whilst sharing best practice.

Working within the Customer Care team, you will be supporting Construction on assigned developments from handover through the defect liability period. Your principal responsibility will be providing excellent customer service whilst supporting our residents to rectify their defects, strong organisation skills will be key. You will need to demonstrate strong interpersonal skills dealing with potentially challenging situations effectively to ensure the smooth and efficient closure of defects.

What you’ll need

  • Knowledge of the development process
  • Knowledge of construction and construction related defects
  • Knowledge of construction contract law and rights and responsibilities, including knowledge of defects liabilities
  • Experience within a customer focused environment
  • Knowledge of customer needs and the drivers of customer satisfaction

Candidates must hold a full driving licence with access to own vehicle.

Closing date: Tuesday 24th May 2022 at 23:59 pm.

What's in it for you

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity

At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Downloads

  • Applicant Privacy Notice
  • Competency Grid
  • Guidance Notes for Applicants

Apply Now

  • Employer: Optivo
  • Reference: .
  • Published: Fri 13/05/2022, 12:52 PM
  • Closing on: Tue 24/05/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: To be confirmed
  • Salary: £32,798 pa
  • DBS Check: No
  • Location: Sittingbourne , Battle, Kent, East Sussex

Vacancy Location