Income Maximisation Officer

Income Maximisation Officer

Working as part of the rent collection team for Council Housing tenants, you will be responsible for delivering an effective, proactive and customer focused collection service. Working in line with national and corporate policies, procedures and statutory legislation, you will need to understand and be responsive to the customer’s needs, presenting a positive and professional image at all times while ensuring effective engagement with vulnerable and challenging customers.

Your responsibilities will include working effectively as part of the Council Housing rent Income team, contacting tenants who are in rent arrears through various mediums, helping with payment arrangements, liaising with external stakeholders such as the DWP and ensuring the Council Housing’s rental income is maximised through a comprehensive welfare benefit, assessment and debt advice service. You will be required to have a good understanding of Housing Benefit and Universal Credit policies and procedures.

The team is based at the Civic Centre but is currently operating remotely.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

How to apply:

This role requires that you upload 2 documents - in the "Document upload" section of the online application form.

1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.

2. Full work history document completed since leaving full time education, as this is a safeguarding role and requires you to work with Children and/or vulnerable adults.

Please note if your supporting statement is longer than 2 A4 pages, your application may not be considered or reviewed

Closing at 23:59 on Friday 20th May 2022

Interview date:TBA

To apply, please click on the link below.

If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk