Peabody has an exciting full-time, permanent opportunity for an organised, motivated individual with excellent administration and customer service skills. The post is currently based at home due to the current pandemic, however when government guidelines advise, the role will be based within a friendly team in the scenic Chatham Historic Dockyards.
As a Casework Coordinator you will fully coordinate the delivery of Disabled Facilities Grants and other home adaptations that promote independent living. This administrative role supports our customers throughout the grant and adaptation process, from initial contact to completion, and is the first point of contact for all parties involved. You will be highly organises, with an eye for detail you will assume the full responsibility of coordinating all aspects of casework, liaising with technical and non-technical staff and external stakeholders in a timely and accurate manner whilst fully supporting our varying client base.
Skills / experience required
- Empathy towards vulnerable people.
- Experience of working in a customer service environment.
- Excellent verbal and written communication skills.
- Ability to maintain up to date records and reports.
- Ability to prioritise workload and meet tight deadlines.
- Ability to collaborate and work as part of a team.
- Excellent computer literacy skills, including Microsoft Office, Excel and Outlook.
- Knowledge of housing and or support services, benefits and grants
The working hours are: Monday – Friday 9am - 5pm
For an informal chat, please call the manager Jules on: 07507 761147.
Please note video interviews are due to take place on Wednesday 15th December 2021.
At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.
Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.