Operational Support Officer: Children Services
Part-time role (24 Hours a week, Tuesday to Friday)
Pro-rata salary £16,758 - £18,322 per annum
An exciting opportunity has arisen for the recruitment of a Operational Support Officer within Children Services. The role will be based in the Business Support team.
The role will undertake statutory daily administrative tasks that require a good level of ICT knowledge in Word, Excel and experience of inputting into a database system. Prior knowledge of working with the Children Services Database would be an advantage, but it is not necessary.
Accuracy, organisational skills and the ability to work positively within in a team are crucial skills required for this job.
This role will provide support to the MASH, Assessment and Intervention Service, Child Protection & Children in Need Service and the Childrens Specialist Support services on a rota basis.
Within this role you will be responsible for delivering to a high standard on tasks to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, answering incoming telephones calls, minute taking and understanding service specific administrative tasks.
The desired candidates will have a good knowledge of administrative skills, a high level of computer literacy skills and be experienced in the use of MS Office packages. Candidates should have a strong commitment to proactively develop skills to allow for the standardised processes to be carried out in a consistent and efficient manner. You will need to be able to work to deadlines with good attention to detail to ensure delivery of support in the areas we work within.
Information processed and heard within Children Services can be highly sensitive and at times includes distressing content. For this reason, it important to consider this before applying.
The successful candidate will join an established team and will benefit from comprehensive training.
If you can meet challenging deadlines, deliver a high-quality service and have the ability to develop excellent working relationships we would like to hear from you.
A job description is attached which provides generic details regarding the job role and person specification.
For additional information regarding this role, please contact Shelley Aldridge.
1) Telephone: Shelley – 0208-132-2727
2) Email: email@example.com
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people. It brings our recruitment, professional development and support into the one portal for social care staff to see what we have to offer and how we are supporting them to continue to learn and develop on a professional basis. For more information please visit https://new.enfield.gov.uk/centreofexcellence/about-us/
Closing and Interview Dates
Closing at 23:59 on Monday 29 November 2021
Interview date: TBC
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
How to apply:
This role requires that you upload 2 documents - in the "Document upload" section of the online application form.
1. A supporting statement addressing how you meet the requirements of the job description and person specification. Your supporting statement should be around 2 pages in A4 format.
2. Full work history document completed since leaving full time education, as this is a safeguarding role and requires you to work with Children and/or vulnerable adults.
Please note if your supporting statement is longer than 2 A4 pages, your application may not be considered or reviewed
If you have any difficulties accessing this information, please contact Scott Atkins on 0208 132 1307 or firstname.lastname@example.org
“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.