The Performance, Insight and Improvement team (PII) is a multi-disciplinary team of analysts and improvement specialists who work across the Community Wellbeing Department; encompassing Housing, Adult Social Care, and Public Health & Culture. The service helps operational teams to robustly monitor and improve performance and quality, to gain more sophisticated insight into the needs and experiences of our service users, and to design and deliver lasting improvements across our services. Building on the success of our first three years, the team is expanding, so this is an exciting time to join us.
This post is responsible for leading our growing Research & Insight function.
The Research & Insight team’s primary focus is to understand current and future needs of Brent’s population in the broadest sense; from delivering a more dynamic Joint Strategic Needs Assessment (JSNA) and leading analysis of health inequalities, to forecasting our future housing need. They are also responsible for using a range of qualitative and quantitative methodologies to understand the customer experience of Community Wellbeing services, giving managers an understanding of how their services perform in the eyes of service users, and ensuring that the lived experience is at the heart of service design and strategy development.
As Research & Insight Manager, you’ll be responsible for development of our research & insight “centre of excellence”; ensuring staff are highly skilled in both quantitative and qualitative methodologies including evaluation; modelling; forecasting and critical appraisal of the evidence base. You’ll be accountable for designing and maintaining our insight frameworks, and ensuring that operational teams have the analysis they need to make evidence based decisions, to drive up standards, and to design interventions that will have real impact.
In addition, this post is responsible for programme management of the portfolio of research and improvement activity within Public Health & Culture department, ensuring that projects have the right visibility, are well designed, and are delivered on time.
We firmly believe that projects achieve better outcomes if we can leverage the right mix of specialist skills from across PII’s different specialisms; so you’ll have access to performance and improvement teams for Housing and Social care, and it will be up to you to create the right culture and ways of working to ensure that your team can work effectively with other functions to deliver excellent research work.
As well as coordinating the overall programme, this post will have plenty of opportunity to personally lead projects; so there will be a balance of hands-on project delivery and strategic oversight. In both of those capacities, you’ll have a direct influence in how services are designed, and the ability to positively impact the outcomes and experience of our residents and service users.
Most importantly, you’ll be someone who is able to understand how sound research and insight can help us to plan, deliver and evidence our improvement programmes. You’ll be able to motivate and inspire your people to work together across PII and Community Wellbeing to deliver the best possible outcomes.
We welcome different perspectives, and believe that candidates with the right skills for this role could come from a range of sources. So whether you are a Public Health analyst, an evaluation specialist, behavioural scientist or come from a marketing background, if you believe you have the right skills, we would welcome an application from you.