Location Flexible (London or Sussex)
What you'll do
We have an exciting opportunity for 2x Housing Officers to join us on permanent contracts, working in our Central Housing Management Team as part of a pilot, which consists of dynamic and diverse people. The 2 vacancies are split between 2 main sites: London and Sussex, however you will be given the flexibility to either work from home or in our offices.
You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with agreed performance standards, ensuring a high-quality customer service is provided at all times.
What you'll need
You’ll have experience of working in housing related or similar customer facing area or studying a housing related subject.
Some understanding of issues around housing law, rights of tenants and landlords and laws relating to repairs would be desirable.
You'll have an understanding of common building defects, and the solutions would be an advantage.
You’ll have the ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
It is important that you are able to develop partnership working with other agencies to generate effective solutions to problems.
You’ll have the ability to manage your time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately.
You’ll be able to develop and review Policies and Procedures regarding arrears and income management needs, so the ideal candidate will need to have an understanding of rents and income to assist and support the income team.
This role will require you to have a full driving licence and access to a car.
What’s in it for you?
You’ll enjoy a great salary and benefits package, including 27 days (rising to 30 days) plus bank holidays, and a day off for your birthday. You can also buy and sell leave up to 5 days. We’ve generous pension and life assurance schemes too, plus a cycle to work scheme and travel loans. Add in a healthcare cash plan covering dental, glasses, physiotherapy, vaccinations, 24 hour GP and more, plus various high street discounts, (not to mention flexible working and in house career development opportunities) and we’re sure you’ll agree it’s a sound package. If you’re passionate about what you do and share our ambitions, we look forward to hearing from you.
Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Closing date for applications: 26th October 2021 at 23:59
To apply, please visit our website.